TERMS OF SERVICE
BEAUTY & HOLISTIC THERAPY TREATMENTS
Thank you for choosing Sew and Beauty for your treatment needs. We are committed to providing you with a safe and relaxing environment for your appointments. Please take a moment to review the following terms and conditions that govern our services:
1. Booking and Appointments:
o All therapy and treatment sessions are by appointment only.
o To schedule an appointment, you can call, WhatsApp, SMS, email or book online.
o Please arrive 5 minutes before your scheduled appointment time, to allow for a consultation prior to commencement of treatment.
o Vouchers/Gift Cards – if you have a voucher or gift card you must bring it with you to your appointment or the full price will be charged.
2. Cancellation and Rescheduling:
o We understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice.
o Failure to cancel within 24 hours, or no-shows, will result in a fee equivalent to the full session price.
o Some flexibility to reschedule may be available in event of emergency if notice prior to the treatment start time is given, however this is not guaranteed and should not be expected.
3. Health and Medical Conditions:
o It is essential to inform your therapist of any medical conditions, allergies, injuries, medication you’re taking, or concerns before the treatment session.
o If you are pregnant or have specific medical conditions, consult with your healthcare provider before scheduling an appointment.
o Some treatments can be undertaken during pregnancy, AFTER 12 weeks of pregnancy; some treatments cannot be carried out during any stage of pregnancy.
4. Privacy and Confidentiality:
o Your privacy is important to us. All information shared during the session, including personal and health-related details, will remain confidential.
o Your data will be stored and used in strict compliance with GDPR. Your records are required to be kept securely by Sew and Beauty for seven years, after which time they are securely destroyed, as per GDPR.
5. Professional Conduct:
o Respectful and appropriate behaviour is expected from both clients and therapists.
o Any inappropriate or disrespectful conduct will result in immediate termination of the session, and the client will be liable for the full session fee.
6. Payment and Fees:
o At the time of booking, your card details may be taken to guarantee your appointment. Payment will only be deducted from this card should you fail to cancel or reschedule within the 24-hour cancellation period prior to your treatment.
o On booking, a 50% deposit will be required to secure your booking. In the event of cancellation with notification greater than 24 hours, this deposit will be refunded to you. Please allow up to 48 working hours for this refund to be returned to you.
o The remaining payment for treatments and therapies is due at the time of the session.
o We accept cash, credit/debit card, Apple Pay, Google Pay and PayPal payments, as well as BACS transfer.
o Our treatment menu and price list are available on our website or can be provided upon request.
7. Gratuities:
o Tipping is at your discretion and greatly appreciated but not mandatory.
o Tips can be given directly to the therapist in cash or included when paying for your session by credit/debit card, Apple Pay, Google Pay, PayPal or BACS transfer.
8. Arrival and Departure:
o Please arrive clean and free of any strong scents.
o After the session, take your time to reorient yourself before getting dressed.
o We advise drinking plenty of water after your treatment as hydration supports elimination which is promoted by massage. (Applies to all therapies and treatments that include a massage element).
9. Feedback and Concerns:
o We welcome feedback on your experience. If you have any concerns or suggestions, please let us know, and we will do our best to address them.
o Reviews – we are keen to receive reviews after your treatment and you may receive automated messages to request your feedback. This is not mandatory but welcome.
10. Safety and Liability:
o While we strive to create a safe environment, clients enter and use our facilities at their own risk.
o We are an inclusive clinic so if you have any concerns about mobility, access, provision for LGBTQIA clients, disabled clients please get in touch with us directly prior to your treatment so we can make sure you are confident, and we are fully prepared for your visit.
o Sew and Beauty and its therapists are not liable for any injuries, accidents, or property damage that may occur during your visit nor any omissions or inaccuracies in your client health consultation prior to your treatment.
11. Minors:
o Clients under the age of 18 are welcome for therapies and treatments (except for microneedling) but must be accompanied by a parent or legal guardian who provides written consent for the therapy or treatment. The parent or guardian will remain in the treatment room throughout the treatment as a chaperone for safeguarding purposes.
o Microneedling is only available to clients aged 18 years and over.
o Unsupervised minors under the age of 12 are not permitted and may not wait unattended while adults receive treatments.
12. Changes to Policies:
o Sew and Beauty reserves the right to update or change these policies at any time. Updated policies will be posted on our website.
By scheduling an appointment with Sew and Beauty, you acknowledge that you have read, understood, and agreed to these terms and conditions.
We look forward to providing you with a relaxing and rejuvenating experience.
If you have any questions or concerns regarding our policies, please feel free to contact us.
Sew and Beauty
Email: sewandbeauty@outlook.com
Tel: 01933 812645
Website: www.sewandbeauty.co.uk
